UPDATED February 26th 2021
We are working closely with our international shipping partners to monitor the status of all international deliveries. We will update the list below as any status changes are made.
Shipping into countries with "Expect Delays" as noted below means there are limited flights into your country and/ or we have to re-route through other countries to get your package to you. Our expediter will hold orders in their facility and send them when they can. This means that your parcel may be “stuck” in Los Angeles for a period of time as noted below in the "Estimated Delays" column.
As of April 30th 2020 we will not ship "Service Suspended" orders out of our facility. While our expediter will hold your order and ship it when they can we have decided holding them here at CastleMania is the same as our expediter holding it, but gives you the option to change your mind an cancel your order if the delays persist.
| Australia | Expect Delays | 14+ days | US outbound linehaul capacity is very limited. Volumes for delivery throughout Australia have reached peak volumes and social distancing guidelines within postal facilities has further hampered speed of processing. Domestic flight schedule reductions have also seriously impacted Express Parcel movement. | 2/26/2021 |
| Austria | Expect Delays | 3+ days | Currently the delivery partner is not able to deliver to the following postcodes, due to them being on enforced government lockdown 6580, 6552, 6553, 6555, 6551, 6561, 6562, 6563, 9844, Lech 6763 Zurs -6764 parlors -6762 Hockrumback, Lechleiten, Warth -6767 Skirts -6888 Dalaas, forest on the Arlberg, Lolch -6764 Ramsau Solden-6450 | 2/26/2021 |
| Belgium | On Schedule | Currently no delivery delays are reported. However, the delivery agent will be seeking the authority of the recipient to sign for the item on their behalf to minimize the need to physical contact. | 2/26/2021 | |
| Brazil | Expect Delays | 5+ days | Due to a 70% decrease in passenger flights, US outbound linehaul capacity is very limited. Please be advised that there may be delays of up to 14 days on US outbound linehaul. We are working to find alternatives and will keep you posted on the situation. In addition, this week was Carnival in Brazil. As such, all clearances and deliveries were additionally delayed. | 2/26/2021 |
| Bulgaria | Expect Delays | 5+ days | Shipments to Bansko 2770 can no longer be serviced due to this area being put in quarantine. | 2/26/2021 |
| Canada | Expect Delays | 6+ days | Canada Post -- We have taken several actions to stabilize our network over the last several weeks including the addition of trained temporary employees, the transfer of some parcels to other Canada Post locations for processing based on capacity, as well as introducing volume restrictions over the last several weeks with our commercial customers in the GTA and Montreal. These actions have been successful in reducing our backlog and we have made significant progress across our network over the last several weeks. Continuation of these efforts is critical to help stabilize our network. We continue to see some delays at Gateway of about 3 days, while other facilities may be 1 to 2 days delay. Please note that the larger/heavier packages continue to present the biggest challenges for us and can be significantly delayed as they work their way through our network. | 2/26/2021 |
| Chile | Expect Delays | 3+ days | Only accepting inbound cargo only flights. Expect an additional 2-3 days transit times given limited cargo options. | 2/26/2021 |
| China | On Schedule | Currently no delivery delays are reported. | 2/26/2021 | |
| Colombia | Expect Delays | 3+ days | Country is now open to accepting flights. Still expect operational delays. | 2/26/2021 |
| Costa Rica | Expect Delays | 3+ days | Borders closed to non-residents, effective March 16 through April 12. Exceptions in place for crews. | 2/26/2021 |
| Croatia | On Schedule | Currently no delivery delays are reported | 2/26/2021 | |
| Czech Republic | On Schedule | Currently no delivery delays are reported | 2/26/2021 | |
| Denmark | Expect Delays | 5+ days | Continued delays due to checks at the border. 24-48 hour delays. | 2/26/2021 |
| Dominican Republic | Expect Delays | 5+ days | The President of the Dominican Republic ordered to close all borders, effective March 19 and is moving to block all flights and travel into the country. | 2/26/2021 |
| Estonia | Expect Delays | 4+ days | Estonian Post has advised that it has suspended signature on delivery for inbound items. Where possible, items will be delivered to mailboxes; otherwise, they will be delivered in person, but without signature. The courier will enter the recipient’s name in the handheld device, but in place of the signature, there will be the indication “Courier”. This temporary measure will last until further notice. | 2/26/2021 |
| Finland | Expect Delays | 5+ days | Delays at borders. | 2/26/2021 |
| France | Expect Delays | 6+ days | Distribution by La Poste in France; is now operating at 4 days a week. La Poste-Colissimo has advised that only items weighing less than 10 kg and with a maximum package size of 32 cm x 24 cm x 24 cm will be delivered by its commercial network. Every effort will be made to provide the service, but delivery standards will not be guaranteed. All other packages will be subject to delayed service. | 2/26/2021 |
| Germany | Expect Delays | 5+ days | Delays at borders. | 2/26/2021 |
| Gibraltar | On Schedule | No delays being reported | 2/26/2021 | |
| Greece | Expect Delays | 5+ days | Any deliveries not to a home address will not be delivered, the recipient can contact the delivery agent to reschedule the delivery. | 2/26/2021 |
| Guatemala | Expect Delays | 5+ days | Could experience delays due to operational changes. Clearance on Mondays and Fridays. | 2/26/2021 |
| Hong Kong | Expect Delays | 3+ days | Only shipping two times week with 2-3 days delay. | 2/26/2021 |
| Ireland | Expect Delays | 5+ days | Delays at borders. | 2/26/2021 |
| Italy | Expect Delays | 7+ days | Our partner has now confirmed we can access the Milan hub again after a short closure for deep cleaning. Any goods being held will now be sent to Italy, previously advised postcode/delivery restrictions remain in place during this time. Due to internal re-routing to relive pressure on overstretched resources, there is a delay of up to 48 hours. A number of postcode exclusions have been lifted. | 2/26/2021 |
| Japan | Expect Delays | 2+ days | Only shipping three times per week with 1-2 days delay. | 2/26/2021 |
| Lithuania | Expect Delays | 5+ days | Most areas of country are under embargo and delays are expected. requiring signature on delivery will, for security reasons, provisionally be delivered to customers indirectly. Consequently, it will not be mandatory for Lithuania Post to collect and provide written proof of delivery. | 2/26/2021 |
| Luxembourg | On Schedule | Currently no delivery delays are reported. However, the delivery agent is seeking authority to sign on their behalf. | 2/26/2021 | |
| Macau | On Schedule | Effective 19 March 2020, all non-residents are prohibited to enter, except residents of mainland China, of Hong Kong and of Taiwan. | 2/26/2021 | |
| Malaysia | On Schedule | No delays being reported | 2/26/2021 | |
| Malta | On Schedule | No delays being reported | 2/26/2021 | |
| Mexico | Expect Delays | 4+ days | Owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on quality of service in relation to both inbound and outbound mail. Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments (letter-post, parcel post and EMS items) as a result of the COVID-19 pandemic and its effects on services worldwide. Until further notice, only services to Canada and the United States of America will be maintained. Last mile delivery is delayed due to hygiene measures. Government is still evaluating measures to be taken. | 2/26/2021 |
| Monaco | Expect Delays | 5+ days | Delays due to slow movement at borders. | 2/26/2021 |
| Netherlands | Expect Delays | 5+ days | Delays due to slow movement at borders. | 2/26/2021 |
| New Zealand | Expect Delays | 9+ days | New Zealand Post has advised that, as a result of a confirmed community outbreak of COVID-19, the New Zealand Government has moved the Auckland region to national COVID-19 Alert Level 3 and the rest of New Zealand to Alert Level 2 from Monday, February 15, provisionally until Wednesday, February 17, 2021. A summary of New Zealand’s COVID-19 Alert Levels and their restrictions can be found at covid19.govt.nz/alert-system. All inbound/outbound operations will continue and contactless delivery and pick up processes apply, with delivery staff capturing the name of the receiving customer to avoid any physical contact. Given the current restrictions, New Zealand Post can no longer guarantee service delivery standards for letter-post, parcel-post and EMS items, and is invoking force majeure until further notice. | 2/26/2021 |
| Norway | On Schedule | No delays being reported | 2/26/2021 | |
| Philippines | Expect Delays | 9+ days | Philippine Postal Corporation advises that international air and sea transport from and to international airports and seaports throughout the Philippines will remain operational during a community quarantine. However, domestic air, land and sea transport is suspended for the duration of the community quarantine imposed in Metro Manila, the rest of Luzon island, and several areas of the Visayas and Mindanao islands. The community quarantine, in effect through August 31, will impact operations. Delays to inbound and outbound postal items are expected during the community quarantine period. | 2/26/2021 |
| Poland | Expect Delays | 5+ days | Restrictions imposed by the Polish Government and measures aimed at slowing the spread of COVID-19 will affect postal services. While these measures are in place, Poczta Polska will no longer be able to meet all of its contractual obligations, in particular the quality delivery standards, in full. Quality of service for all types of inbound and outbound mail (EMS, parcel post and letter post) will therefore be affected. | 2/26/2021 |
| Portugal | Expect Delays | 5+ days | All PUDO. Effective immediately, the mail carrier will ask the recipient for their given name and family name, and will enter this information, followed by “CV19”, in the signature field on the handheld device. | 2/26/2021 |
| Romania | On Schedule | No delays being reported | 2/26/2021 | |
| Russia | Expect Delays | 7+ days | Moscow announced that it will suspend all commercial and charter flights in and out of the country from Friday 27th March. Expect delays as uplift into country will be restrained. | 2/26/2021 |
| Singapore | Expect Delays | 5+ days | 5-7 days delay as our normal carrier no longer accepts cargo. | 2/26/2021 |
| Slovakia | On Schedule | No delays being reported | 2/26/2021 | |
| Slovenia | On Schedule | No delays being reported | 2/26/2021 | |
| South Korea | On Schedule | Services are returning back to normal | 2/26/2021 | |
| Spain | Expect Delays | 7+ days | Items previously routed through Correos will now be diverted into Seur. Seur will be operating safe practice when delivering. Spain Correos is closing for Priority Mail and Fully Tracked Parcels. | 2/26/2021 |
| Sweden | Expect Delays | 2+ days | Delays of under 48 hours expected | 2/26/2021 |
| Switzerland | Expect Delays | 5+ days | With effect from 16 March 2020, letter-post, parcel-post and EMS items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. This temporary measure will apply from 16 March 2020 until further notice. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards, and is therefore invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail item (letter-post, parcel-post and EMS items) until further notice. | 2/26/2021 |
| Taiwan | Expect Delays | 5+ days | Only shipping two times week with 2-3 days delay. | 2/26/2021 |
| Ukraine | Expect Delays | 3+ days | Delays of up to 3 days for shipments due to flight downgrades | 2/26/2021 |
| United Kingdom | Expect Delays | 3+ days | For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*. | 2/26/2021 |
| Uruguay | Expect Delays | 2+ days | Only accepting inbound cargo only flights. Expect an additional 2-3 days transit times given limited cargo options. | 2/26/2021 |