UPDATED February 26th 2021

We are working closely with our international shipping partners to monitor the status of all international deliveries. We will update the list below as any status changes are made.

Shipping into countries with "Expect Delays" as noted below means there are limited flights into your country and/ or we have to re-route through other countries to get your package to you. Our expediter will hold orders in their facility and send them when they can. This means that your parcel may be “stuck” in Los Angeles for a period of time as noted below in the "Estimated Delays" column.

As of April 30th 2020 we will not ship "Service Suspended" orders out of our facility. While our expediter will hold your order and ship it when they can we have decided holding them here at CastleMania is the same as our expediter holding it, but gives you the option to change your mind an cancel your order if the delays persist.


AustraliaExpect Delays14+ days US outbound linehaul capacity is very limited. Volumes for delivery throughout Australia have reached peak volumes and social distancing guidelines within postal facilities has further hampered speed of processing. Domestic flight schedule reductions have also seriously impacted Express Parcel movement.  2/26/2021
AustriaExpect Delays3+ days Currently the delivery partner is not able to deliver to the following postcodes, due to them being on enforced government lockdown 6580, 6552, 6553, 6555, 6551, 6561, 6562, 6563, 9844, Lech 6763 Zurs -6764 parlors -6762 Hockrumback, Lechleiten, Warth -6767 Skirts -6888 Dalaas, forest on the Arlberg, Lolch -6764 Ramsau Solden-6450 2/26/2021
BelgiumOn Schedule
Currently no delivery delays are reported. However, the delivery agent will be seeking the authority of the recipient to sign for the item on their behalf to minimize the need to physical contact. 2/26/2021
BrazilExpect Delays5+ days Due to a 70% decrease in passenger flights, US outbound linehaul capacity is very limited. Please be advised that there may be delays of up to 14 days on US outbound linehaul. We are working to find alternatives and will keep you posted on the situation.  In addition, this week was Carnival in Brazil.  As such, all clearances and deliveries were additionally delayed.2/26/2021
BulgariaExpect Delays5+ days Shipments to Bansko 2770 can no longer be serviced due to this area being put in quarantine. 2/26/2021
CanadaExpect Delays6+ days Canada Post -- We have taken several actions to stabilize our network over the last several weeks including the addition of trained temporary employees, the transfer of some parcels to other Canada Post locations for processing based on capacity, as well as introducing volume restrictions over the last several weeks with our commercial customers in the GTA and Montreal.  These actions have been successful in reducing our backlog and we have made significant progress across our network over the last several weeks.     Continuation of these efforts is critical to help stabilize our network. We continue to see some delays at Gateway of about 3 days, while other facilities may be 1 to 2 days delay. Please note that the larger/heavier packages continue to present the biggest challenges for us and can be significantly delayed as they work their way through our network. 2/26/2021
ChileExpect Delays3+ days Only accepting inbound cargo only flights. Expect an additional 2-3 days transit times given limited cargo options. 2/26/2021
ChinaOn Schedule
Currently no delivery delays are reported. 2/26/2021
ColombiaExpect Delays3+ days Country is now open to accepting flights. Still expect operational delays. 2/26/2021
Costa RicaExpect Delays3+ days Borders closed to non-residents, effective March 16 through April 12. Exceptions in place for crews.2/26/2021
CroatiaOn Schedule
Currently no delivery delays are reported 2/26/2021
Czech RepublicOn Schedule
Currently no delivery delays are reported 2/26/2021
DenmarkExpect Delays5+ days Continued delays due to checks at the border. 24-48 hour delays.2/26/2021
Dominican RepublicExpect Delays5+ days The President of the Dominican Republic ordered to close all borders, effective March 19 and is moving to block all flights and travel into the country. 2/26/2021
EstoniaExpect Delays4+ days Estonian Post has advised that it has suspended signature on delivery for inbound items. Where possible, items will be delivered to mailboxes; otherwise, they will be delivered in person, but without signature. The courier will enter the recipient’s name in the handheld device, but in place of the signature, there will be the indication “Courier”. This temporary measure will last until further notice.2/26/2021
FinlandExpect Delays5+ days Delays at borders. 2/26/2021
FranceExpect Delays6+ days Distribution by La Poste in France; is now operating at 4 days a week.  La Poste-Colissimo has advised that only items weighing less than 10 kg and with a maximum package size of 32 cm x 24 cm x 24 cm will be delivered by its commercial network. Every effort will be made to provide the service, but delivery standards will not be guaranteed. All other packages will be subject to delayed service. 2/26/2021
GermanyExpect Delays5+ days Delays at borders. 2/26/2021
GibraltarOn Schedule
No delays being reported 2/26/2021
GreeceExpect Delays5+ days Any deliveries not to a home address will not be delivered, the recipient can contact the delivery agent to reschedule the delivery. 2/26/2021
GuatemalaExpect Delays5+ days Could experience delays due to operational changes. Clearance on Mondays and Fridays. 2/26/2021
Hong KongExpect Delays3+ days Only shipping two times week with 2-3 days delay. 2/26/2021
IrelandExpect Delays5+ days Delays at borders. 2/26/2021
ItalyExpect Delays7+ days Our partner has now confirmed we can access the Milan hub again after a short closure for deep cleaning. Any goods being held will now be sent to Italy, previously advised postcode/delivery restrictions remain in place during this time. Due to internal re-routing to relive pressure on overstretched resources, there is a delay of up to 48 hours. A number of postcode exclusions have been lifted. 2/26/2021
JapanExpect Delays2+ days Only shipping three times per week with 1-2 days delay. 2/26/2021
LithuaniaExpect Delays5+ days Most areas of country are under embargo and delays are expected. requiring signature on delivery will, for security reasons, provisionally be delivered to customers indirectly. Consequently, it will not be mandatory for Lithuania Post to collect and provide written proof of delivery.2/26/2021
LuxembourgOn Schedule
Currently no delivery delays are reported. However, the delivery agent is seeking authority to sign on their behalf.2/26/2021
MacauOn Schedule
Effective 19 March 2020, all non-residents are prohibited to enter, except residents of mainland China, of Hong Kong and of Taiwan.2/26/2021
MalaysiaOn Schedule
No delays being reported 2/26/2021
MaltaOn Schedule
No delays being reported 2/26/2021
MexicoExpect Delays4+ days Owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on quality of service in relation to both inbound and outbound mail.  Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments (letter-post, parcel post and EMS items) as a result of the COVID-19 pandemic and its effects on services worldwide.  Until further notice, only services to Canada and the United States of America will be maintained. Last mile delivery is delayed due to hygiene measures. Government is still evaluating measures to be taken.2/26/2021
MonacoExpect Delays5+ days Delays due to slow movement at borders. 2/26/2021
NetherlandsExpect Delays5+ days Delays due to slow movement at borders. 2/26/2021
New ZealandExpect Delays9+ days New Zealand Post has advised that, as a result of a confirmed community outbreak of COVID-19, the New Zealand Government has moved the Auckland region to national COVID-19 Alert Level 3 and the rest of New Zealand to Alert Level 2 from Monday, February 15, provisionally until Wednesday, February 17, 2021. A summary of New Zealand’s COVID-19 Alert Levels and their restrictions can be found at covid19.govt.nz/alert-system. All inbound/outbound operations will continue and contactless delivery and pick up processes apply, with delivery staff capturing the name of the receiving customer to avoid any physical contact. Given the current restrictions, New Zealand Post can no longer guarantee service delivery standards for letter-post, parcel-post and EMS items, and is invoking force majeure until further notice.2/26/2021
NorwayOn Schedule
No delays being reported 2/26/2021
PhilippinesExpect Delays9+ days Philippine Postal Corporation advises that international air and sea transport from and to international airports and seaports throughout the Philippines will remain operational during a community quarantine. However, domestic air, land and sea transport is suspended for the duration of the community quarantine imposed in Metro Manila, the rest of Luzon island, and several areas of the Visayas and Mindanao islands. The community quarantine, in effect through August 31, will impact operations. Delays to inbound and outbound postal items are expected during the community quarantine period.2/26/2021
PolandExpect Delays5+ days Restrictions imposed by the Polish Government and measures aimed at slowing the spread of COVID-19 will affect postal services.     While these measures are in place, Poczta Polska will no longer be able to meet all of its contractual obligations, in particular the quality delivery standards, in full. Quality of service for all types of inbound and outbound mail (EMS, parcel post and letter post) will therefore be affected.2/26/2021
PortugalExpect Delays5+ days All PUDO. Effective immediately, the mail carrier will ask the recipient for their given name and family name, and will enter this information, followed by “CV19”, in the signature field on the handheld device. 2/26/2021
RomaniaOn Schedule
No delays being reported 2/26/2021
RussiaExpect Delays7+ days Moscow announced that it will suspend all commercial and charter flights in and out of the country from Friday 27th March. Expect delays as uplift into country will be restrained. 2/26/2021
SingaporeExpect Delays5+ days 5-7 days delay as our normal carrier no longer accepts cargo.2/26/2021
SlovakiaOn Schedule
No delays being reported 2/26/2021
SloveniaOn Schedule
No delays being reported 2/26/2021
South KoreaOn Schedule
Services are returning back to normal 2/26/2021
SpainExpect Delays7+ days Items previously routed through Correos will now be diverted into Seur. Seur will be operating safe practice when delivering. Spain Correos is closing for Priority Mail and Fully Tracked Parcels. 2/26/2021
SwedenExpect Delays2+ days Delays of under 48 hours expected 2/26/2021
SwitzerlandExpect Delays5+ days With effect from 16 March 2020, letter-post, parcel-post and EMS items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. This temporary measure will apply from 16 March 2020 until further notice. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards, and is therefore invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail item (letter-post, parcel-post and EMS items) until further notice.2/26/2021
TaiwanExpect Delays5+ days Only shipping two times week with 2-3 days delay. 2/26/2021
UkraineExpect Delays3+ days Delays of up to 3 days for shipments due to flight downgrades 2/26/2021
United KingdomExpect Delays3+ days For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.2/26/2021
UruguayExpect Delays2+ days Only accepting inbound cargo only flights. Expect an additional 2-3 days transit times given limited cargo options. 2/26/2021