CastleMania Games LLC

General Questions 2

• SCART or Component (YPbPr)
• Closing a support ticket

Payments & Discounts 3

• Why doesn't my coupon code work?
• When do you charge my card for pre-orders?
• How do I use Castle Cash?

Corona Virus 2

• Has Covid 19 (corona virus) affected your operations.
• International Shipping - COVID 19 (corona virus)delays

Order Status 0

Shipping 6

• EU Shipping and VAT taxes
• Do you ship outside of the United States?
• Which carrier will you use to ship my order?
• Why does my international shipping tracking # still show "Your Order Information Has Not Yet Made It To Our System But We Will Show Updates Once It Does! Check Back Soon!"?
• Do orders ship separately?

View all 6

Pre-Orders 2

• Pre-Order Status
• When do you charge my card for pre-orders?

Returns & Cancellations 2

• Returns
• Can I cancel my order?

Pre-Order Status (Rondo) 1

• Pre-Order Status Page

Virtual Tap 1

• Consolizer connections

Time Sleuth 1

• Time Sleuth Firmware - update/ change

HD Retrovision 0

Super 64 1

• Super 64 - "No Signal" or Color bars

GC Video - the Carby, PRISM and GCHD MK-II 5

• How do I use my GC Video device?
• How do I update the firmware on my GCHD MKII?
• How do I update the firmware on my CARBY?
• Audio lags on my capture
• The GCHD's light comes on but there's no video output

New Games - PS4/ XBox 1

• My game came with a loose disc, can I get a replacement?

Retro Fighters 2

• Are the Brawler 64 controllers on your site the version 2 design.
• Brawler Wireless -incorrect inputs, drift, etc.

Super G - gComp/ gSCART Switches 3

• Why can't I use Superguns with these switches?
• gcomp assembly instructions
• gSCART assembly instructions

Rondo Products 1

• Formatting the SEGA CD Backup RAM Cart

Hyperkin Products 3

• RetroN HD consoles - no picture
• The HyperBlaster HD doesn't work
• Retro-bit firmware for controllers

Retro Bit 3

• Legacy and Tribute - Not connecting to the Switch
• Updating your Legacy 16 or Tribute for the Switch Online Service.
• Gaiares - FAQs