FAQ

Has Covid 19 (corona virus) affected your operations.
Not significantly.  We are open and shipping daily.  All surfaces are cleaned and wiped hourly. Most pre-order items are on their way to us and all of o...
Sat, 21 Mar, 2020 at 10:20 AM
Why doesn't my coupon code work?
Coupon codes work on most orders except for some pre-orders, select items, and exclusive products. Items where coupon codes do not apply will be noted in th...
Tue, 17 Dec, 2019 at 9:55 PM
When do you charge my card for pre-orders?
We charge your card for the order at the time of checkout. 
Tue, 17 Dec, 2019 at 9:55 PM
How do I use Castle Cash?
On the bottom left of any page on our site you should see a crown. Click on that, and select the redeem option.  Please note This will create a discoun...
Tue, 25 Feb, 2020 at 8:12 PM