FAQ

Has Covid 19 (corona virus) affected your operations.
Not significantly.  We are open and shipping daily.  All surfaces are cleaned and wiped hourly. Most pre-order items are on their way to us and all of o...
Sat, 21 Mar, 2020 at 10:20 AM
Why doesn't my coupon code work?
Coupon codes work on most orders except for some pre-orders, select items, and exclusive products. Items where coupon codes do not apply will be noted in th...
Tue, 17 Dec, 2019 at 9:55 PM
When do you charge my card for pre-orders?
We charge your card for the order at the time of checkout. 
Tue, 17 Dec, 2019 at 9:55 PM
Do you ship outside of the United States?
Yes, we ship worldwide and will add the shipping cost during checkout. We are not responsible for import fees.
Tue, 17 Dec, 2019 at 10:13 PM
Which carrier will you use to ship my order?
We currently use only USPS. All orders domestic and international will receive a shipping notification with tracking. Click on the tracking number in your n...
Tue, 17 Dec, 2019 at 9:56 PM
Do orders ship separately?
No. All orders ship complete.  If you are mixing in-stock and pre-order items you will receive a warning during checkout that your order will be delayed un...
Sat, 21 Mar, 2020 at 9:29 AM