FAQ

Why doesn't my coupon code work?
Coupon codes work on most orders except for some pre-orders, select items, and exclusive products. Items where coupon codes do not apply will be noted in th...
Tue, 17 Dec, 2019 at 9:55 PM
When do you charge my card for pre-orders?
We charge your card for the order at the time of checkout. 
Tue, 17 Dec, 2019 at 9:55 PM
Do you ship outside of the United States?
Yes, we ship worldwide and will add the shipping cost during checkout. We are not responsible for import fees.
Tue, 17 Dec, 2019 at 10:13 PM
Which carrier will you use to ship my order?
We currently use only USPS. All orders domestic and international will receive a shipping notification with tracking. Click on the tracking number in your n...
Tue, 17 Dec, 2019 at 9:56 PM
Why does my international shipping tracking # still show "enroute to facility"?
We send all international shipments in bulk to our expediter. This leg of the trip is sent via truck from Seattle to San Francisco. Your shipment won't...
Tue, 17 Dec, 2019 at 9:56 PM