CastleMania Games LLC
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New support ticket
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Knowledge base
FAQ
General Questions
3
Recommended Installers
SCART or Component (YPbPr)
Closing a support ticket
Payments & Discounts
3
Why doesn't my coupon code work?
When do you charge my card for pre-orders?
How do I use Castle Cash?
Corona Virus
2
Has Covid 19 (corona virus) affected your operations.
International Shipping - COVID 19 (corona virus)delays
Order Status
0
Orders and refunds
Shipping
6
EU Shipping and VAT taxes
Do you ship outside of the United States?
Which carrier will you use to ship my order?
Why does my international shipping tracking # still show "Your Order Information Has Not Yet Made It To Our System But We Will Show Updates Once It Does! Check Back Soon!"?
Do orders ship separately?
View all 6
Pre-Orders
2
Pre-Order Status
When do you charge my card for pre-orders?
Returns & Cancellations
2
Returns
Can I cancel my order?
Pre-Order Status (Rondo)
1
Pre-Order Status Page
Product Specific Questions
Virtual Tap
1
Consolizer connections
Time Sleuth
1
Time Sleuth Firmware - update/ change
HD Retrovision
0
Super 64
1
Super 64 - "No Signal" or Color bars
GC Video - the Carby, PRISM and GCHD MK-II
5
How do I use my GC Video device?
How do I update the firmware on my GCHD MKII?
How do I update the firmware on my CARBY?
Audio lags on my capture
The GCHD's light comes on but there's no video output
New Games - PS4/ XBox
1
My game came with a loose disc, can I get a replacement?
Retro Fighters
2
Are the Brawler 64 controllers on your site the version 2 design.
Brawler Wireless -incorrect inputs, drift, etc.
Super G - gComp/ gSCART Switches
3
Why can't I use Superguns with these switches?
gcomp assembly instructions
gSCART assembly instructions
Rondo Products
1
Formatting the SEGA CD Backup RAM Cart
Hyperkin Products
3
RetroN HD consoles - no picture
The HyperBlaster HD doesn't work
Retro-bit firmware for controllers
Retro Bit
3
Legacy and Tribute - Not connecting to the Switch
Updating your Legacy 16 or Tribute for the Switch Online Service.
Gaiares - FAQs
Help Desk Software
by Freshdesk